Private Brand Products
Who manufactures your private-label products, and how do you keep the prices lower than national brand? >>

Product Availability
What if I can't find a product I enjoy at Hannaford? >>
If I am not satisfied with a product I purchased at a Hannaford store, can I return it? >>
Can you assist me with choosing products that do not contain gluten? >>

Food Storage/Food Safety
What's the difference between the sell-by date and the use-by date? >>
How can I determine the shelf life of an item I have purchased? >>
How long can I store my canned goods? >>

Product recalls
What are my options if I have purchased a product that is being recalled?>>

Coupons
Hannaford Coupon Acceptance Policy >>

Private Brand Products

Who manufactures your private-label products, and how do you keep the prices lower than national brand?
At Hannaford, our goal is to provide our customers with high-quality products at consistently low prices. We work with many different suppliers to produce products that meet rigid standards for our private label brands. We do continuous and rigorous quality testing to ensure our products remain equal to or better in quality than the leading national brands. When compared to national-brand items, you will find little or no difference in the ingredients, and what variation there might be will not negatively impact quality or taste.

The companies that develop the national brands invest money in advertising and research to develop their products. These costs ultimately get passed on to consumers. Because our private-label products do not have the research and advertising overhead, we can sell the products for less.

We are extremely proud of our multi-faceted portfolio of high-quality private-brand products. In fact, we are so confident in the quality of these products, we have applied our Double Your Money Back quality guarantee to all items. We encourage you to look for these brands in-store:

Hannaford Brand
Products that are equal to or better in quality than the leading national brands for a lot less.

Nature's Place
High-quality, certified-organic and natural products at affordable prices.

Taste of Inspirations
Delicious, premium foods with quality you'd expect to find only at the best specialty-food stores.

Home 360
Grocery products that are equal to or better in quality than the leading national brands.

Healthy Accents
Grocery products that cover all your health and beauty care needs, including soaps, lotions, shampoos and conditioners.

My Essentials
Everyday items at our very best competitive prices.

Product Availability

What if I can't find a product I enjoy at Hannaford?
Call the Hannaford Information Center at (800) 213-9040, or click here to send the Information Center a message.

We like to hear from you. Our comment cards available at the registers are carefully reviewed by our merchandisers for product suggestions.

Unfortunately, store space is limited, and so we are unable to honor all customer requests to add new products to the store shelves. There are many factors that influence the decision to carry a product in our stores. Product availability, sales history, and other factors are considered as our merchandisers work to continuously offer the right product mix to fulfill the needs of the communities we serve. Consumer response to new and discontinued items also influences those decisions.

If I am not satisfied with a product I purchased at a Hannaford store, can I return it?
Absolutely! We work closely with our suppliers to ensure that we are offering high-quality products in our stores. Your feedback is valuable. Any time that you are not satisfied with a product purchased at a Hannaford store, bring the item back to the store for a full refund or replacement product. Our merchandising departments, Quality Assurance team, and the suppliers monitor the information we gather through the refund process to ensure that quality standards are met.

Every private label brand comes with a "double-your-money-back" quality guarantee. We also offer this same guarantee on all meat, deli, bakery, seafood and produce items. If you are not satisfied with the quality, simply return the item and its original packaging to the store nearest you.

Can you assist me with choosing products that do not contain gluten?

You can browse our products online to see the Guiding Stars rating for each item, and select nutrition preferences or screen out food allergens like gluten as you customize a shopping list to meet your needs. This should be used as a guide, since manufacturer's product formulations may change without notice to us.

We encourage you to click here to view a page on our site designed to help you identify which types of foods may contain gluten.

Our Nutritionists offer gluten-free store tours. Check your store for availability.

Food Storage/Food Safety

What's the difference between the sell-by date and the use-by date?
A sell-by date indicates the last day a product can be sold and still provide a reasonable period of normal home storage and consumption. A use-by date is intended to show how long a product will retain optimum quality.
There are different approaches to code dating on products:

Sell-by dates can be put on products by the manufacturer or by the retailer. These are quality dates and have no correlation to safety. Products can be sold and consumed safely after the sell-by date.

Use-by dates or best-if-used-by dates usually are put on products by the manufacturer to help consumers know when products are at their peak of freshness and quality. These are quality dates and have no correlation to safety. Products can be consumed safely after the use-by date.

Expiration or use-by dates are required by law on pharmaceutical products, infant formula and baby foods. These dates are required because the effectiveness or nutritional value cannot be guaranteed by the manufacturer. These products should not be sold or used after the expiration or use-by date.

On average, we carry more than 40,000 products in our stores. If you have questions about the shelf life of one of our private-label items, please contact our Information Center by email or phone: (800) 213-9040.

How can I determine the shelf life of an item I have purchased?
Food Marketing Institute (FMI) has a great Web site for researching food storage and safety advice: http://www.fmi.org/consumer/foodkeeper/. Simply type in the name of any product in the Search field to learn how long you should store the item in your pantry, refrigerator, or freezer. You can also find important information about safe food handling.

How long can I store my canned goods?
Preservatives are used in canned foods to maintain quality. Any preservatives in the product must be listed on the label. The canning process keeps foods safe. If a product is correctly processed, it should remain safe until opened or the seal is broken. However, storage for long periods of time is not recommended. For high quality (versus safety), the broadest guideline given by the USDA is to use high-acid canned food (fruits, tomatoes and pickled products) in 18 to 24 months and low-acid canned food (meats and vegetables) in two to five years. The system for coding can differ from one manufacturer to the next. Most companies offer a toll-free consumer information number on the label. We recommend that you call the number provided if you have questions about the code and/or the shelf life of a particular product.

Product recalls

What are my options if I have purchased a product that is being recalled?
If you have purchased a product at a Hannaford store that is being recalled, please bring the product back to the store for a refund. Click here to visit the "News" section of our Web site where we post the latest FDA and FSIS recalls and other notable recalls that you should be aware of.

If you use our online shopping lists or have your shopping list scanned at the register, we'll email you when one of your items is recalled.

Additional Resources:

• USDA Meat and Poultry Hotline 1-800-535-4555
• FDA Outreach and Information Center 1-888-723-3366
• USDA Food Safety and Inspection Service, www.foodsafety.gov
• New US FDA Recalls, Market Withdrawals and Safety Alerts
• New FSIS Recalls, Market Withdrawals and Safety Alerts

Coupons

Hannaford Coupon Acceptance Policy
We want our customers to get the best value in our stores and encourage them to utilize coupons to save on their groceries. Unfortunately, because we are seeing an increase in counterfeit coupons, we have found it necessary to institute a coupon acceptance policy. Click here to view our coupon acceptance policy. >>

Payment Options
What payment options are accepted in Hannaford stores? >>

Gift Cards
What is a Hannaford Gift Card? >>
What is an eGift Card? >>
What's the difference between a Hannaford gift card and a Hannaford eGift card? >>
Are Hannaford Gift Cards sold in specific denominations? >>
Do gift cards expire or have any fees? >>
Are there any fees associated with purchasing an eGift card or a physical gift card? >>
Can I change the value of my gift card purchase or cancel the transaction? >>
How long does it take for an eGift Card to reach the recipient? >>
How can I purchase a Hannaford gift card? >>
Am I restricted to using my Hannaford Gift Card only at the location of purchase? >>
Are there any restrictions on what I can purchase with my Hannaford Gift Card?>>
How will I know that the recipient opened their eGift Card? >>
What happens when all the card value is used? Should I throw the card away? >>
Are there any discounts or other incentives offered with the purchase or use of the Hannaford Gift Card? >>
I recently purchased and sent an eGift Card but it has not arrived. What should I do? >>
Can I schedule an eGift Card to be delivered at a future date and time? >>
I own a business and I would like to purchase bulk Hannaford Gift cards for my customers and employees. Are bulk gift card orders available? >>
How do I use my eGift Card? >>
Can I use a card internationally? >>
How do I use my eGift Card? >>
The recipient never received my eGift Card. How can I resend it? >>
I sent my eGift Card to the wrong email address / mobile phone number. Can I send it to a different email address / mobile phone number? >>
Where is my plastic gift card order? >>
I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card? >>
I am having problems recording an audio message. What should I do? >>
I accidentally deleted my eGift Card before I could use it. How do I request a replacement? >>
I lost my eGift Card print out. How do I request a replacement? >>
What should I do if my gift card is lost or stolen? >>
How do I check the balance on my gift card? >>

Red Box
Can I rent a movie while shopping at Hannaford? >>

Recycle
What can I recycle at Hannaford?>>
Can I redeem my empty bottles and cans at Hannaford?>>

Easy Entertaining
I'm planning to have a party, but don't know where to start.>>

Store Services
What other services are offered in-store?>>

Weekly Flyer
Can I view the sales flyer for my Hannaford store online or have emailed to me? >>

Payment Options

What payment options are accepted in Hannaford stores?
We accept all major credit and debit cards, Hannaford gift cards, checks, cash, EBT, FSA, and more. For your convenience, we use an electronic signature capture on the PIN pad where you swipe your card.

Gift Card Basics

What is a Hannaford Gift Card?
Hannaford gift cards are physical cards that can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products. You may also purchase gift cards online by visiting hannaford.com/giftcards, or over the phone by calling (888) 646-2577. The value of this card represents prepayment for merchandise and is not redeemable for cash. Gift cards can be used to purchase merchandise at any Hannaford Supermarket and make great gifts!

What is an eGift Card?
An eGift Card is a digital card as opposed to a traditional plastic gift card, and can be purchased online at hannaford.com/giftcards or by giving us a call at (888) 646-2577.

What's the difference between a Hannaford gift card and a Hannaford eGift card?
Hannaford Gift Cards are physical cards that can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products. You may also purchase gift cards online by visiting hannaford.com/giftcards, or over the phone by calling (888) 646-2577. Hannaford eGift Cards can only be purchased online at hannaford.com/giftcards or by calling (888) 646-2577. eGift cards do not need to be printed to be valid and can be scanned from your mobile device at checkout. eGift cards are not only environmentally friendly , but make great last minute gifts.

Are Hannaford Gift Cards sold in specific denominations?
Hannaford Gift Cards can be purchased and or reloaded in any denomination from $5.00 to $500.00 per card.

Do gift cards expire or have any fees?
No, Hannaford's Gift Cards and eGift Cards do not expire nor do they carry any fees.

Buying & Sending Gift Cards

Are there any fees associated with purchasing an eGift card or a physical gift card?
There are no delivery or handling charges for standard shipping. You will only pay for the face value of the eGift card or physical gift card that you purchase.

Can I change the value of my gift card purchase or cancel the transaction?
We're sorry but all gift card transactions are final. If you want to increase the gift card value or reload your card, an additional transaction with be processed for you.

How long does it take for an eGift Card to reach the recipient?
All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If cards are not received within 24 hours please contact our Gift Card Team at (888) 646-2577.

How can I purchase a Hannaford gift card?

In-store
Hannaford gift cards can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products.

Phone
Contact the Hannaford Gift Card Team at (888) 646-2577 to purchase or reload gift cards. Our Gift Card Sales Department is open Monday through Friday, 8:30 a.m. to 4:30 p.m. (ET)

Online
Our gift card page allows you to buy or reload Hannaford gift cards and eGift cards. Choose from a variety of designs. Standard shipping is free.

Am I restricted to using my Hannaford Gift Card only at the location of purchase?
No. Hannaford gift cards can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products.

Are there any restrictions on what I can purchase with my Hannaford Gift Card?
You may purchase any merchandise except Money Orders, Money Transfer Services, pay Utility Bills, or pay for Returned Checks.

How will I know that the recipient opened their eGift Card?
You will receive an email notification when the recipient opens the email containing their eGift card.

What happens when all the card value is used? Should I throw the card away?
As long as there are funds on the card it can be used as often as you like. Additional funds can be added to your account up to $500 by calling the Hannaford Gift Card Team at (888)-646-2577, or online at hannaford.com/giftcards.

Are there any discounts or other incentives offered with the purchase or use of the Hannaford Gift Card?
A discount of 5% is available for non-profit organizations for purchases of $1,000 or more. Please call the Gift Card Team at (888)-646-2577 for more information.

I recently purchased and sent an eGift Card but it has not arrived. What should I do?
Occasionally eGift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.

You can also resend the gift card by entering the email address and confirmation number associated with the gift card, then selecting the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent. For additional support, please call 1-888-646-2577.

Can I schedule an eGift Card to be delivered at a future date and time?
Yes. eGift Cards can be delivered immediately (subject to credit card and security processing time) or at any future date and time.

I own a business and I would like to purchase bulk Hannaford Gift cards for my customers and employees. Are bulk gift card orders available?
Bulk purchases are handled by our Gift Card Team, (888)-646-2577. Hours of operation- M-F 8:30-4:30 PM Eastern Standard Time, and can also be ordered online at hannaford.com/giftcards.

Redeeming Gift Cards

How do I use my eGift Card?
Once you have received your email notification, you can view your eGift Card by clicking the "Activate your eGift card". Either print your gift card certificate or display the certificate at checkout on your mobile device. You will also need to enter your PIN code at checkout that is provided on the gift card certificate.

Can I use a card internationally?
Hannaford's gift cards are only valid at Hannaford stores and affiliated independent stores that sell Hannaford products.

How do I use my eGift Card?
Once you have received your email notification, you can view your eGift Card by clicking the "Activate your eGift card " button.

Gift Card Issues

The recipient never received my eGift Card. How can I resend it?
To resend your eGift Card, enter your email address and confirmation number, then select the "Track" button. Once your gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." Your gift card has now been resent.

I sent my eGift Card to the wrong email address / mobile phone number. Can I send it to a different email address / mobile phone number?
To resend your gift card, enter your email address and confirmation number, then select the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent.

Where is my plastic gift card order?
Online gift card orders for plastic cards are processed within 2 business days of receipt. Our basic shipping method is regular mail and we allow 7 business days for arrival before reissuing an order.

I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card?
Unfortunately, we are unable to convert an eGift Card to a plastic one. The eGift Card can be sent to you for printing and forwarding, the same way you would forward a plastic card. Remember that eGift Cards can be personalized with audio and images.

I am having problems recording an audio message. What should I do?
Please ensure that Adobe Flash is downloaded and installed on your computer and that you have access to your microphone. To ensure Adobe has permission to access your microphone, simply select the "Play" button and follow the instructions, which will allow you to record your personal audio message.

I accidentally deleted my eGift Card before I could use it. How do I request a replacement?
The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address. Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, please contact our Gift Card Team for assistance at (888)-646-2577.

I lost my eGift Card print out. How do I request a replacement?
If you misplaced your eGift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.

What should I do if my gift card is lost or stolen?
We cannot be responsible for lost or stolen cards, however, if you have proof of purchase contact the Gift Card Team at (888)-646-2577 . If we find your gift card has not been redeemed, or has some remaining value, we can cancel the original and issue you a new gift card for that value.

How do I check the balance on my gift card?
You can check your gift card balance by visiting hannaford.com/giftcards or by calling (888)-646-2577

Need help? Contact the Hannaford Gift Card Sales Line at (888) 646-2577 to purchase or reload gift cards. Our Gift Card Sales Department is open Monday through Friday, 8:30 a.m. to 4:30 p.m.

Red Box

Can I rent a movie while shopping at Hannaford?
Hannaford Supermarkets have Redbox video rental machines. Redbox offers the current Top 50 new DVD releases/titles for just $1.00 per night. Each Redbox unit holds 500 disks and includes a touch screen where customers can pick a movie. It also includes a credit-card reader for paying the $1-a-night fee. The Redbox machines do not accept cash. Credit cards are the only accepted means of payment. Customers return the movies at any Redbox location. You can check online to see what movies are in what machines at www.redbox.com. For more information, please visit www.Redbox.com or call their hotline at 1.866.REDBOX3.

Recycle

What can I recycle at Hannaford?
Recycling programs differ by store. Contact your local Hannaford to ask what items can be brought to the store for recycling. To locate the Hannaford store nearest you, click here.

Can I redeem my empty bottles and cans at Hannaford?
Most Hannaford Supermarkets, within states that have a bottle deposit bill, have bottle redemption services. Most of these stores allow our customers to use self-service machines and have a traditional bottle window staffed by Hannaford associates. Other Hannaford locations use the following services:

Clynk
Hannaford offers a bottle redemption service in some of its Maine stores called the "Clynk Drop & Go" system. This innovative program operates inside the Hannaford location, with the exception of Scarborough, which has a separate center in the parking lot. The operation is set up and managed by Clynk – a Maine-based company that has developed the technology behind the program. To learn more about Clynk and for a list of Clynk locations, please visit www.clynk.com.

GreenBack
A few of our New York Hannaford Supermarkets and Tomra have teamed up to offer you convenient drop-off service to redeem your empty bottles, cans, and used beverage containers. Called the GreenBack Redemption Center, it is a great alternative to using the machines or waiting at the bottle window. 

Stores without bottle redemption services
In Maine: Bucksport, Jay, Lincoln, Machias, Madison, Millinocket, Rumford and Waldoboro

Please contact your local Hannaford store directly for specific bottle service questions, such as redemption hours and quantity restrictions.

Easy Entertaining

I'm planning to have a party, but don't know where to start.
We can help! Visit the Entertaining section of our web site information on ordering our party platters, custom cakes and more.

Store Services

What other services are offered in-store?
Even though our business is selling groceries, we also offer other services designed to make your life a little easier. Check the store details page on Hannaford.com for your home store to see which services are available.

• Western Union money orders/transfers
• Online lottery
• Lottery scratch tickets
• Postage stamps
• E-ZPass 
• Dump passes
• Payroll check cashing
• Utility payments
• Balloons
• Coinstar coin counting and processing machines
• Automated teller machines (ATMs)
• Nutrition coordinators
• Free healthy living classes
• Health & wellness clinics
• Healthy store tours

Weekly Flyer

Can I view the sales flyer for my Hannaford store online or have it emailed to me?
Yes! Our circulars are posted each week on hannaford.com. View your store's online flyer now.

You can also have your flyer sent to your inbox each Saturday. Our Weekly Flyer Email also includes periodic coupons in the email and you have the option of viewing next week's flyer to help you plan your Sunday shopping trip on Saturday.

How can I refill a prescription? >>

How can I refill a prescription?
Prescriptions can be refilled in one of the following ways:

Phone
Call your local Hannaford pharmacy anytime, 24 hours a day/7 days a week. Please be prepared to provide your prescription number to expedite the refill. If you call during hours when the pharmacy is closed, your call will be handled by an automated voice response system, and you will be prompted to enter the information necessary to process your request.

Online
Click here to visit the prescription refill page on our Web site. You will need to create an account to manage your prescriptions. Register here >>

What is the Guiding Stars® program? >>
What other services do you provide to consumers who have specific dietary concerns? >>
Can you provide me with a list of products that support my specific dietary needs? >>

What is the Guiding Stars® program?
Hannaford partnered with nutrition experts throughout the country to develop an easy-to-use navigation system that helps you find foods throughout our stores and online that give you the most nutrition for the calories.  Click here to learn more about Guiding Stars.

What other services do you provide to consumers who have specific dietary concerns?
We understand that many of our customers have specific dietary needs. Browse the Healthy Living section of our Web site to get diet and nutrition tips as well as other ideas to sustain a healthy lifestyle. Additionally, we offer the following services to support your individual well-being:

In-Store Nutrition Coordinators
We currently have 30 stores with highly qualified, energetic, registered and certified dietitians who teach our customers about nutritious eating. They lead individuals and community groups on healthy-store tours, sample products on the sales floor, teach nutrition classes in the store, and participate in community wellness events, including activities in partnership with organizations such as the American Heart Association and American Diabetes Association.

Ask the Nutritionist
Contact our Online Nutritionist to get answers to questions about diet, nutrition, and other wellness-related topics, such as healthy eating tips, understanding food labels/portions, healthy lifestyle tips, and medication/food interactions. We can also help to connect you with community support groups that may be helpful to you. Click here to learn more!

Online Shopping List
You can browse our products online to see the Guiding Stars rating for each item, and select nutrition preferences or screen out food allergens as you customize a shopping list to meet your needs.

Can you provide me with a list of products that support my specific dietary needs?
We offer several ways to access this information:

Use the product list in Hannaford.com to filter out ingredients like soy, wheat, milk, eggs, shellfish, gluten or high fructose corn syrup.

Hannaford.com also has a section that Helps with Health Conditions and a Health Reference.

Nutrition coordinators are available in select Hannaford stores. These registered or certified dietitians offer store tours that educate our customers about foods that support various dietary needs. They help to demystify nutrition and ingredient labels. The FREE nutrition will help you eat better and live a healthy lifestyle. The classes are fun, interactive and come with food samples to give you an idea of how delicious healthy eating can be! Click here for a list of classes in your area. If you would like a nutrition tour, call your local Hannaford store to set it up!

If you have a specific product question, please call our Customer Information Center. We can research your question and respond to you sooner if you can provide us with the UPC (Universal Product Code) number located on the product.

Where are Hannaford stores located? >>
How does Hannaford help sustain our environment? >>
When is Hannaford going to open a store in my area? >>
What is the grand opening date for the new or remodeled Hannaford store in my area? >>
How can I apply for a job at Hannaford? >>

Where are Hannaford stores located?
We operate over 170 Hannaford Supermarkets throughout Maine, New Hampshire, Massachusetts, New York and Vermont. Our major market areas include Albany, New York; Burlington, Vermont; Manchester, New Hampshire; Portland and Bangor, Maine. We also distribute products to over 25 independently owned markets in Maine, New Hampshire and New York.

To find a store, hours of operation, contact information and services available visit our Store Locator page.

How does Hannaford help sustain our environment?
We're all linked by a shared concern for our earth and a desire to care for the diverse bounty it provides. At Hannaford, we celebrate and honor this bond because it brings us together as a community. Our approach is holistic, addressing People, Product and Planet:

People

• $4 million donated to the community groups annually
• 26% of products in our stores receive at least 1 Guiding Star
• Hannaford was the only U.S. retailer to win Platinum honors in the National Business Group on Health's Employers for Healthy Lifestyles in 2007 and 2008.

Product

• 3,500+ organic & natural products are carried in our stores
• Over 220 farmers provide local produce to our stores
• Hannaford offers fair trade certified options for coffees, teas, chocolate, rice and spices.

Planet

• 63% of our waste is recycled
• 4 stores have solar panels on the roof
• 40% of Hannaford stores recycle food waste
• 56 million plastic bags were not used in 2008, thanks to customer bringing in reusable bags

When is Hannaford going to open a store in my area?
We continuously perform market analysis and monitor customer feedback to identify opportunities for new store sites. If you have a suggestion for a store location or want to ask about a store under construction in your area, please contact our Customer Information Center.

What is the grand opening date for the new or remodeled Hannaford store in my area?
We continuously explore new opportunities throughout the Northeast and beyond. Your feedback is a very important part of that process, as it helps us to identify areas of interest. Our Information Center associates are happy to talk with you to discuss the status of grand openings or the completion of store remodels. Please feel free to contact them via email or phone: (800) 213-9040.

How can I apply for a job at Hannaford?
Hannaford is an equal opportunity employer. We cultivate a work environment that promotes personal and professional growth, recognizes and appreciates differences, and, ultimately, inspires associates to create a valued experience for our customers.

Please review the Careers section of our Web site to explore and apply for positions available in Retail, Corporate and Distribution.

Applications are also available at the Service Center in any Hannaford store. We encourage you to stop by and fill one out! If you have questions about available positions at our stores, feel free to speak with the Store Manager or Associate Relations Manager.

To apply for positions open at our corporate office and distribution centers, apply online under our Careers section.

You can also call ourTalent Acquisition Department:

Ph: (800) 442-6049, Ext. 2592 or (207) 885-2592 

Shopping List Basics
What are the benefits of using the online shopping list? >>
What's the best way to get started? >>
Why does the printed shopping list have a barcode? >>
Can I get the benefits of the myHannaford number like the recall notices even if I didn't print my list? >>
What are some of the more advanced features of the shopping list? >>
What is your flyer schedule and how do I access next week's flyer? >>
Can I add items from the weekly flyer to my shopping list? >>
What's the quickest way to find products? >>
Why can't I find the items I'm looking for? >>
How can I use my shopping list in store?>>

Mobile Access
How do I send my shopping list to a mobile phone? >>
How do I access my shopping list from a mobile phone for the first time? >>
My cell phone web browser cannot find the myHannaford mobile site. What do I do? >>
How do I configure my Blackberry? >>
How do I turn a receipt into a shopping list?>>

Recent Orders
What are Recent Orders? >>
How do I use the Shopping List? >>
How long does it take to turn a receipt into a shopping list? >>
How many saved shopping lists can I have? >>
How do I compare items?>>

Nutrition Profile and Food Allergies
Where do nutrition facts come from? >>
How can the shopping list help me with food allergies? >>
How can I find out for sure if a product contains specific allergens, contaminants, or other notable product characteristics? >>
How does my nutrition profile fit in with my healthcare providers and resources? >>
How do I view nutritional information for products? >>

Guiding Stars
What do the Guiding Stars on my shopping list mean? >>
Why does Hannaford use Guiding Stars? >>
What are the different Guiding Stars ratings? >>

Shopping List Basics

What are the benefits of using the online shopping list?
There are many features you can use to plan your next shopping trip to Hannaford:

• Our shopping list only shows products available in your selected store
• Screen out allergens and other unwanted food characteristics
• Guiding Stars ratings are displayed to help you make nutritious food choices.
• Compare nutritional value and price of products online.
• You can print your customized list, have it sent to your email, or access it anywhere from a web-capable mobile phone.*
• Turn a receipt into a shopping list that you can save and edit for future shopping trips.
• Lists appear in the most common Hannaford store layout and have easy to read department headers

What's the best way to get started?
The best way to get started is by using a Hannaford receipt to create an online shopping list.

• Using the myHannaford link in the header, go to the myHannaford account page, click the link on the left called 'my most recent order.'
• Click on 'Enter Store Receipt to my Store Purchase History' and follow the on-screen instructions to enter your receipt information.

It takes overnight to load, but you'll then be able to view all the items from that receipt and use it as your first online shopping list. You can add or remove items at any time to suit your current needs.

Why does the printed shopping list have a barcode?
That's your own myHannaford number – unique to you. We encourage you to have it scanned as you checkout to receive the following benefits:

• special promotions
• coupons
• recall notices via email for products you purchased
• tax deductible reports online for any donations made during the year
• health care reimbursement reports for any items that qualify

Can I get the benefits of the myHannaford number, like the recall notices even, if I didn't print my list?
Sure, the number is unique to you, so you can cut-out your barcode and bring it with you each trip regardless of printing your list. You could put it in your wallet or tape it to something you'll always bring shopping.

What are some of the more advanced features of the shopping list?

• You can use the search feature or browse through a listing to show items in the middle of the page
• You can delete items from your shopping list by clicking the red X
• You can create several shopping lists, up to 10, for a typical week, different holidays, special occasions, or special health needs
• You can add notes at the bottom of your shopping list if you want to add some special details
• You can add items from the weekly flyer to the same lists

What is your flyer schedule and how do I access next week's flyer?
Our flyer schedule is Sunday through Saturday, and the prices you'll find on Hannaford.com reflect the current day's promotions and pricing. If you sign-up for the weekly flyer email, you'll have access to Sunday's flyer on Saturday morning right from your inbox.

Can I add items from the weekly flyer to my shopping list?
Yes. Just click on the item and select the variety to add to the shopping list.

What's the quickest way to find products?
There are two ways:

Search
You can find items by typing the item name or description in the search box in the header and click go. This is most effective if you know exactly what you're searching for.

Browse
You can browse for items by going to 'Browse Products'under the 'Save and Shop' section of our website. The items are arranged by department, then by category. This is the best method if you're not exactly sure what you looking for.

Why can't I find the items I'm looking for?
There are several ways to find items with myHannaford, including searching and browsing for items. If you are searching for a specific item, ensure that the name is spelled correctly. You can also try variations of names since some items may be referred to by different names such as 'soda' and 'pop'. If you are still unable to find the item it is possible your preferred store does not carry the item you are looking for.

How can I use my shopping list in store?
Once created, you can obtain your shopping list in the following ways:

Print
You can print your shopping list directly from our website.

Email
The list can be emailed to any email address.

Mobile Device
You can access your shopping list directly through your mobile phone/device's Internet browser. Once it is set-up the first time, you don't even need to send updates to your phone. The mobile list will be available as soon as online updates are made. You can check off items directly on your mobile device as you shop, making it easy to track what's in your cart.

Mobile Access

How do I send my shopping list to a mobile phone?

• In your selected shopping list, click the 'send to phone' icon at the top of your list
• Recipient Phone Number – Enter the specified phone number the list will be sent to
• Recipient Phone Carrier – Choose your phone carrier from the drop down list provided
• Personal message – Add a personal message
• Click 'send list to phone'

How do I access my shopping list from a mobile phone for the first time?
You must first send your shopping list to you mobile device, as described above.

• Under myHannaford, click on 'Manage Mobile Preferences' in the left navigation.
• Find your 'Mobile Sign–In ID' 14–digit code at the bottom of the page
• Click the button 'email me this information'
• You get an email on your mobile device with a link that prompts you to enter your 14–digit code once. After that, you'll see all your shopping list on your phone.

Any time after this initial setup, simply open up a web browser in your phone and go to http://www.hannaford.com/mobile. You'll then have full access to all your shopping lists! The 14–digit code can then always be found in the myHannaford section under mobile preferences.

My cell phone web browser cannot find the myHannaford mobile site. What do I do?
If you have problem accessing the myHannaford mobile site in your cell phone, first check that you are using the correct URL. Next, make sure your cell phone is configured to use an internet or HTML browser. There are numerous ways to configure the browser, but it is usually done via an Options or Settings menu.

How do I configure my Blackberry?

• Open up your browser and select Options from the menu. On the Browser Options screen, select General Properties.
• In the General Properties screen select the Default Browser item.
• Set Default Browser to Internet Browser.

How do I turn a receipt into a shopping list?

• Using the myHannaford link in the header, go to the myHannaford account page
• Click the section on the left called 'my most recent orders.' 
• Click on 'Enter Store Receipt' and follow the on-screen instructions to enter your receipt information.

It takes overnight to load, but you'll then be able to view all the items from that receipt and convert it easily into a new shopping list. You can add or remove items at any time to suit your current needs.

Recent Orders

What are Recent Orders?
This feature allows you to view shopping trips that you have saved and transactions that you have either scanned with your printed shopping list or uploaded. You can edit, save, print and e-mail these lists as needed.

How do I use the Shopping List?
The Shopping List is a versatile, powerful tool that you can use to save time and money on your shopping trips.

How long does it take to turn a receipt into a shopping list?
Information from shopping lists will usually take over night to process.

How many saved shopping lists can I have?
You can save up to 10 shopping lists. You may want to use different shopping lists for normal shopping, holidays, special occasions, or special health needs.

How do I compare items?
Click on the "Compare" checkbox to the right of each item you'd like to compare. After you have checked-off up to three items, click on compare items and they will appear in the "Compare Products" box.

Nutrition Profile and Food Allergies

Where do nutrition facts come from?
For packaged products, nutrition facts and ingredients are collected from product labels and suppliers. For fresh items, all information – including allergen information – was collected from the USDA database of nutrition facts. We rely exclusively on that information. We do not independently review it, and do not provide any guarantees on its accuracy or completeness.

How can the shopping list help me with food allergies?
Once you set up your nutrition profile under your myHannaford account, the products viewed will display alerts for the select allergens and other notable product characteristics, such as high fructose corn syrup or partially hydrogenated oils using the nutrition facts we collect. But, it does not screen for potential contaminants or other factors of possible interest. Because it is only based on limited supplier or USDA information, it cannot be used to guarantee that a product or item is free of an allergen or other notable product characteristic.

How can I find out for sure if a product contains specific allergens, contaminants, or other notable product characteristics?
If you have a severe food allergy or other concern, please contact the manufacturer and consult your healthcare provider for medical advice. You may also contact our Customer Information Center at 1-800-213-9040, and our representatives will be happy to assist you in researching allergy and other questions about products we carry.

How does my nutrition profile fit in with my healthcare providers and resources?
Your nutrition profile is only intended as an aid for your shopping experience. This site and its services do not constitute the practice of any nutritional counseling, medical, nursing or other professional health care advice, diagnosis, or treatment. Please see the "Disclaimer" portion of the Terms and Conditions of Use for more detailed information.

How do I view nutritional information for products?
Click on the product name to see product detail page and scroll down to see the nutritional information tab and ingredients.

Guiding Stars®

What do the Guiding Stars on my shopping list mean?
Guiding Stars is an easy to use nutritional rating system. For additional information about Guiding Stars please read more here.

Why does Hannaford use Guiding Stars?
Hannaford uses Guiding Stars to allow shoppers to easily choose more nutritious foods. Reading, understanding, and comparing all those food labels can be a complicated task. Guiding Stars helps to make that task easier by using a three star rating system derived from extensive research. myHannaford uses Guiding Stars so you can find Guiding Star rated items online before you do your shopping in store. For additional information about Guiding Stars please read more here.

What are the different Guiding Stars ratings?

• One star means that item has good nutritional value
• Two stars means that item has better nutritional value
• Three stars means that item has the best nutritional value
• 'No Stars' means that the item has been rated by Guiding Stars as not qualifying for a star rating.
• If the area is blank, then that item has not been rated by Guiding Stars

How do I set up an account to take advantage of the site features? >>
I cannot register a new account, how can I join? >>
I forgot my password, how do I recover it? >>
I need more help with myHannaford, how do I get it? >>

Troubleshooting & Miscellaneous Inquiries

How do I set up an account to take advantage of the site features?
Click on the 'Log In' in the header and you'll see the information on the left that we need to register you.

• Passwords are case sensitive, so capitalized letters matter.
• Be sure to check for typos in your email ID or password before submitting.
• Check for characters in your password that may look similar to other characters, for example, the letter 'O' may look like a '0' (zero).
• If you have forgotten your password, use the 'forgot password' feature.
• If you have registered but have not received a confirmation email, you may have entered your email address incorrectly when you registered. You can enter your email ID into the 'forgot password' feature to verify if your email is in our system or not. If it is, a security question will be asked and if it is not, an error message will appear.
• If you have recently used the 'forgot password' feature, ensure that you are using the most recent password sent to you.
• If you're registered and cannot reset your password through the 'forgot password' feature, please contact us.

I cannot register a new account, how can I join?
To register successfully, please follow these tips:

• Use a valid email address that is spelled correctly
• Type in your email address to verify it, rather than paste it from above or elsewhere
• Select a security question and answer you can easily remember.

If you see an error message stating that the email address you entered is already in use, you may have already registered. If so, you can check your email for a previous registration confirmation. If not, you can use the 'forgot password' feature to try and reset your password, which should send a new password to your email account.

If you do not receive an email confirmation from Hannaford after registration, please allow several minutes for email networks to send the message to your account. If you still do not receive a message after some time, or check to see if the message went into a 'spam' folder within your email program. If you still can't find an email from Hannaford after registration, try using the 'forgot password' feature on myHannaford to reset your password. This will send another email to you with a new password.

If you still can't register, you can try to make a new account with a different email address.

I forgot my password, how do I recover it?
You can reset your password by using the 'forgot password' feature on Hannaford.com. This will send you a new email containing password reset link.  For security purposes, you must click this link within 12 hours or it will not be valid.  If this happens, simply go through the reset password process again to receive a new email.  When you click this link you will be taken back to Hannaford.com where you create a new password.  Please remember your security question and answer since it is required to reset your password. 

I need more help with myHannaford, how do I get it?
You can contact us by filling out our contact us form under About Hannaford. The more detailed your feedback, the better we will be able to assist you.

If someone adds an item to my shopping list from a desktop, laptop, or mobile phone, will I see it?
Yes, the item is added automatically. Just press the "GO" button located next to your shopping list name for it to refresh with the new items.

How do I use coupons from my phone or tablet?
While using the mobile site, you have access to all the same coupons that are on the full site. You can save them to your shopping list and print them later from a computer.

How do I order gift cards on the mobile site?
You can order new cards and give them as gifts from the mobile site by following the instructions on the gift card page. If you want to check your gift card balance or reload your card, you must go to the full site. Select "Full Site" located in the footer of every page on the mobile site.

Can I order special products like deli platters, custom cakes, shrimp rings and specialty cut meats?
Yes. You can look for them in each of the department categories, or you can find them all listed in one place by choosing "Products," then "In-Store Pickup." Just follow the online instructions for placing your order at least 24 hours ahead, and you can pick up your items on the day of your event.

How do I log out of the mobile site?
Choose "More" at the footer of any page; then select "Sign Out."