Hannaford FAQs

Simply put, My Hannaford Rewards is a program that creates new and personalized ways to save when you shop at Hannaford. The program rewards you for buying our store brands and gives you personalized coupons and offers.

Each time you shop, you'll earn 2% rewards on every store brand item you buy. Our store brands include: Hannaford Brand, Taste of Inspirations, Nature's Promise, Nature's Place, Etos, CareOne, Companion, HOME360, Smart Living and Always My Baby. You'll also earn 2% rewards on any fresh meat, seafood, packaged produce and deli and bakery items that have the store brand name on the packaging.

The simplest way to tell if an item qualifies is to look at the packaging. If the package has a store brand logo on it, or a scale label sticker with the store logo and a store brand name in the item description, it qualifies. If the package has a scale label with the store brand logo, but another brand name in the item description, it does not qualify.

The more you shop and use your My Hannaford Rewards barcode, the better we get to know you – so, over time, you'll receive more and more offers for the kinds of items you love and buy the most.

With My Hannaford Rewards, you'll earn rewards each time you shop and purchase our store brands. You'll redeem your earnings quarterly.

At the end of each quarter, we'll remind you to activate any rewards you've earned.

You can activate your rewards with one click and they'll be ready to redeem immediately.

To redeem the rewards you've activated, just use your barcode or phone number at the checkout. Your rewards will be deducted from your total, along with any qualifying coupons you've clipped.

Yes. Rewards are granted quarterly, and you'll have 90 days to activate and use them before they expire. When your rewards are ready to be activated, we'll send you a notification by email, text or both, depending on how you set up your communication preferences. If you choose not to receive communications from us, we will not send a reminder that your rewards are available, so you will need to check your app or your account online.

Digital coupons are just like paper coupons but easier. They can be "clipped" directly to your account. Any coupons you've "clipped" are saved in your "My Clipped Coupons" section.

If you see an error message asking you to enter a valid email address, please double check the text you entered in the email field and confirm it is entered correctly.

If you see an error message stating that the email address you entered is already in use, you may have already registered. If so, you can check your email for a previous registration confirmation. If not, you can use the "forgot password" feature to reset your password. If you do not receive an email confirmation from Hannaford after registration, please allow several minutes for email network to send the message to your account. If you still do not receive a message after some time, check to see if the message went into a spam or junk mail folder within your email program.

You can reset your password by using the "forgot password" feature. This will send you an email containing a reset link. For security purposes, you must click this link within 15 minutes or it will not be valid. If this happens, simply go through the reset password process again to receive a new email. When you click this link, you will be taken back to hannaford.com, where you can create a new password.

There are many features you can use to plan your next in-store shopping trip or place a Hannaford To Go order:

• Search for products or Browse by Departments.
• Create up to 10 shopping lists.
• Print, email or view your list on a mobile device.
• Filter your search by Hannaford store brands, food allergies and/or Guiding Star ratings.
• Browse the weekly flyer and add items directly to your cart.
• Order party platters and cakes for pickup in-store.

Visit the Hannaford To Go page for more information about ordering online and picking up in select locations.

Want to shop right from your smartphone? Learn about our Hannaford App.

Yes, Hannaford has the same prices online as in-store.

At the end of the online checkout process you will receive an "estimated total." Your final receipt total will reflect the prices on the day of pickup/delivery and will include any rewards, coupons, taxes, service fees and/or bag fees. Substituted items will reflect the prices of the new items.

Our weekly flyer is in effect from Sunday to Saturday, so orders that cross over into a new week may have different pricing.

FREE pickup is now offered on Hannaford To Go orders over $125 and will be applied automatically at checkout. A $1.99 service fee will be applied to pickup orders under $125.

Bag fees for Hannaford To Go pickup and delivery service are the same as in-store paper bag fees. Bag fees vary by store to comply with applicable state and local ordinances. The number of bags, the per-bag fee and the total fee show on your final receipt, which is calculated when the order is packed. Our associates have been trained to minimize the number of bags to keep this fee as low as possible. We encourage you to repurpose or recycle these bags.

Our flyer schedule is Sunday through Saturday, and the prices you'll find on hannaford.com reflect the current day's promotions and pricing.

We make every effort to ensure our online price is consistent with the price in-store. In the infrequent case in which they are different, the store price will be honored.

There are several ways to find items on the site, including searching and browsing for items. If you are searching for a specific item, ensure that the name is spelled correctly. You can also try simplifying the search term, for example "vanilla yogurt" instead of "Low fat vanilla Greek yogurt." If you are still unable to find the item, it is possible your selected store does not carry the item you are looking for.

Yes, by going to instacart.com or doordash.com and selecting Hannaford as your retailer, these companies will shop and deliver products to your home.

• Can I earn My Hannaford Rewards with my orders on third-party marketplaces?
  Yes. Simply add your My Hannaford Rewards number to your marketplace profile. You can find your Rewards number on hannaford.com under Account Settings.
• Can I redeem digital coupons with my orders on third-party marketplaces?
  No. Digital coupons can only be redeemed at hannaford.com, using the Hannaford app, or in one of our retail stores.
• Can I redeem My Hannaford Rewards with third-party marketplace orders?
  No. Rewards can only be redeemed at hannaford.com, using the Hannaford app, or in one of our retail stores.
• How can I learn more about making a Hannaford order through Instacart or DoorDash?
  Instacart's and DoorDash's websites are a great resource. Visit instacart.com/help or help.doordash.com.

For packaged products, nutrition facts and ingredients are collected from product labels and suppliers. For fresh items, all information – including allergen information – was collected from the USDA database of nutrition facts. We rely exclusively on that information. We do not independently review it, and do not provide any guarantees on its accuracy or completeness.

Once you set up your nutrition profile in My Account, the products viewed will display alerts for the selected allergens and other notable product characteristics, such as high fructose corn syrup or partially hydrogenated oils, using the nutrition facts we collect. But, it does not screen for potential contaminants or other factors of possible interest. Because it is only based on limited supplier or USDA information, it cannot be used to guarantee that a product or item is free of an allergen or other notable product characteristic.

If you have a severe food allergy or other concern, please contact the manufacturer and consult your healthcare provider for medical advice. You may also contact us at (800) 213-9040, and our representatives will be happy to assist you in researching allergy and other questions about products we carry.

A Hannaford gift card is a pre-paid card that works like a gift certificate and can be used to purchase merchandise at any Hannaford Supermarket. It's more convenient than giving cash or a paper gift certificate. It makes a great gift!

An eGift card is an electronic or digital gift card, as opposed to a traditional plastic or physical gift card, and can be purchased online.

Physical Hannaford gift cards can be purchased in-store or online. Hannaford eGift cards are only available online and, while you can print them out to give as a gift, they don't have to be printed to be valid. eGift cards are a perfect last-minute gift option and an environmentally friendly gift choice.

Physical gift cards can be purchased at any Hannaford store location and at all independently owned stores that carry Hannaford products. Physical gift cards and eGift cards can be purchased online.